Customer Care Course

Suitability: This course is suitable for anyone who would like to learn how to handle customers in a professional manner. It provides clear information about customer needs, the type of service customers expect when they purchase a product or a service and how to handle complaints effectively. This course is also suitable to renew an existing qualification in the subject

Validity of Certificate: 3 years

Course Duration: 4 hours

Course Assessment: At the end of the Customer Care course, participants are assessed by a multiple choice assessment sheet to assess understanding of main topics and any weaknesses are addressed to by the tutor

Certification: Upon completing the course, each participant will be issued with a Customer Care certificate